Refund policy
Welcome to ARTSONGS! We're delighted you're here, and we want to make your shopping experience as smooth as possible. Here's some important policy information to help ensure a fantastic shopping experience:
1. Changing or Canceling Your Order:
Life happens, and we understand! If you need to make changes or cancel your order, please get in touch with us right away.
Now, when it comes to custom orders, we put our heart and soul into creating something special just for you. So, once we've started, they're not cancelable or refundable. But if your unique creation hasn't gone into production yet, we'll do our best to help.
2. Shipping Details:
Our in-stock items typically ship within 2-3 business days from the day you place your order. If you've chosen something custom, crafted just for you, it may take a bit longer – around 2-3 weeks.
Good news for our global friends – we offer international shipping to many countries. For a complete list of countries and shipping rates, just pop over to our dedicated shipping page on our website.
Keep in mind that shipping times can vary depending on where you are and your choice of shipping method during checkout.
3. Keep Tabs on Your Order:
You can easily keep an eye on your order using one of these options:
- Sign in to your account right here on our website and head to the order tracking section.
- Or, simply use the tracking info we send you in your shipping confirmation email.
Reach Out to Us:
We're always here to assist you! If you have questions or need help, our friendly customer support team is just a click away.
Simply fill out our "Let's Talk" contact form on our website or email us at info@art-songs.com, and we'll get back to you within 24-48 hours.
We're thrilled you've chosen ARTSONGS for your shopping needs. If you have any more questions or just want to say hello, don't hesitate to reach out. We're here to make your experience exceptional!